Job Description
Area Operations Manager - Great Locals (West Midlands)
We are excited to be recruiting for a people focused ‘pub’ Area Operations Manager. The role sits within our high performing Central team, covering pubs on a franchise styled Retail agreement format. Our mission is to deliver a compelling guest experience by helping our “Self Employed Pub Partners” get the best out of their businesses.
Great Locals pubs sit within the community, incorporating a variety of high turnover food hubs to those specialising in entertainment or sport, as well as the traditional wet led local we all know and love. This broad spectrum of pubs guarantees excitement and inspires those with an entrepreneurial flair. The role comes with the freedom for you to make a difference with the support and structure of an established PLC. The variety which comes from managing food, sport and entertainment businesses is exciting but will require those that can adapt and change to multiple tasks. In addition, an individual that can recruit the best and motivate through first class coaching and development skills.
You will have full P&L responsibility for supporting a team of Pub Partners and helping them to grow their businesses within the Marston’s brand. You will work closely with our recruitment, marketing, finance, and property teams to ensure we have pubs we can be proud of.
Ideally you will share the same enthusiasm, energy and pride in running successful pubs with amazing standards, as we do. You will be commercially focused, bold and not be frightened to take an educated risk.
In this role you’ll be responsible for 20 sites within the West Midlands, which spans Wolverhampton, West Bromwich, Newport and Shifnal. This patch is very stable and is currently in sales and profit growth. If you’re self-motivated and keen to work for a large, stable company with a genuine family feel, then Marston’s could be the employer of choice for you.
Whilst initially this a fixed term ‘maternity cover’ contract, these openings give you to chance to showcase your skills and could lead to a longer-term appointment. Exciting opportunities like this one really don’t crop up too often, therefore don’t delay with your application.
Key Attributes & Responsibilities:
- Full P&L responsibility, with a focus on driving sales and delivering a great guest experience
- Real passion for people and helping your retailers grow their businesses
- Provide business advice in a non-managed capacity, being unafraid to tackle challenging situations and conversations.
- Achieving all KPIs both financial and people focused
- Extremely high standards to create pubs to be proud of
- Working closely with head office departments with a one team mentality
- Deliver capital investments into our sites achieving an industry leading return
The Ideal Candidate:
- You will have a couple years of experience as an Area Manager, holding and growing a patch
- Must have experience in the hospitality industry to understand the environment
- Be able to demonstrate enviable P&L success
- Have proven success stories in developing people
- Strong drive to motivate and engage others and celebrate team successes
- Ability to dream big by driving and maximising commercial opportunities
- Someone who lives in or near the locations above, with a full UK driving licence
What You Get In Return:
• 33 days annual leave (including bank holidays) with the ability to buy and sell up to 5 days holiday
• 20% off in Marston’s pubs and accommodation through our Privilege Card
• Marston’s Rewards Programme (discounts on many high street and online major retailers)
• Enhanced Maternity & Paternity Leave (Subject to 26 weeks service at 15 weeks prior to EWC)
• Share Save Incentive Scheme
• Company Contributory Pension Scheme (matching contribution up to 7%)
• Life Assurance (via membership of the Group Pension Plan)
• Group Income Protection (via membership of the Group Pension Plan)
• Employee Assistance programme:
- which includes various wellbeing support services, such as a completely confidential 24/7 telephone helplines and access to online services
- Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services
• Apprenticeship Programme – we offer training & development at any stage of your career
• Long service Recognition
• Bonus Scheme
• Industry Leading Car Allowance – Minimum £7500 per annum
• Private Medical Insurance
• A fun, inclusive working environment
Our Company:
At Marston’s we’re on a journey to create pubs to be proud of through being guest obsessed, continually raising the bar and driving growth across the business. It’s an incredibly exciting time to be joining us, and we’re looking for people who can inspire others through their passion for guest experience and driving performance.
As a dedicated pub business, we have clear and bold aspirations for the future. Working together we aim to create more happy, memorable, moments that truly matter for our guests and people every day.
We’ve been running pubs and brewing beer in one form or another for nearly 200 years. Now we’ve got c1,500 pubs, and around 12,000 teammates working in our pubs, bars, lodges and offices across the UK, who all share our passion and now we’re looking for more like-minded people to join our family!
Our commitment to our colleagues is underpinned by a very clear set of values and behaviours, which are at the heart of everything we do. It’s these that makes working here the very special place that - Marston’s is known to be.
We are Guest Obsessed- we put our guests first always, aiming to delight them when they’re in our pubs.
We Raise the Bar- we’re committed to each other, the business and being the best version of ourselves.
We will Grow- we question ourselves and each other, to ensure we’re always being the best we can possibly be.
At Marston’s we are committed to creating an inclusive environment for all. We know people are happiest when they can be themselves at work. We accept people for who they are, regardless of age, disability, gender identity and expression, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.
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We’ve been running pubs and brewing beer in one form or another for more than 185 years – a heritage that we’re incredibly proud of!
Today we operate more than 1,400 pubs, bars and hotels which is our complete focus.
As a business, we strive to bring people together, creating happiness in our pubs and bars, and delivering more experience through our vast range of beers and drinks.
But it’s the passion of our 9,000 people that sets us apart from others, working together to create happy, memorable and meaningful experiences for our customers and stakeholders, every day.