Area Operations Manager – (Community Pubs) South East

Job Description

At Marston’s we are on a journey to create pubs to be proud of through being guest obsessed, continually raising the bar and driving growth across the business. It is an incredibly exciting time to be joining us, and we are looking for leaders who are able to inspire people through their passion for guest experience and driving performance.

As a dedicated pub business, we have clear and bold aspirations for the future. We’ve got around 12,000 teammates working in c.1,500 pubs, bars, lodges and offices across the UK, all working together to create more happy, memorable, moments that truly matter for our guests and people every day.

We’ve been running pubs and brewing beer in one form or another for nearly 200 years. Now we’ve got around 1,500 pubs with amazing people working for us and they all share our passion and now we are looking for more like-minded people to join our family!

Our commitment to our colleagues is underpinned by a very clear set of values and behaviours and we put these at the heart of everything we do. These makes it the very special place that Marston’s is known to be.

We are Guest Obsessed- we put our guests first always, aiming to delight them when they’re in our pubs.

We Raise the Bar- we’re committed to each other, the business and being the best version of ourselves.

We will Grow- we challenge ourselves and each other, to ensure we’re always being the best we can possibly be.

We’re looking for an experienced Hospitality Area Operations Manager situated in the South East region who’s passionate about driving business and exceeding expectations. Someone who cares about teamwork and knows all there is to know about delivering a great customer experience. In short, we want an enterprising go-getter who’ll help us establish Marston’s as the place to be.

This is an opportunity you really shouldn’t miss out on; you’ll be leading a group of Food led Pubs/Restaurants and hotels across our Two for One, Carvery and Grill & Pizza trading formats, so there’ll be plenty of variety in your role. Most of these pubs/restaurants are quality pubs that came from our new build estate, with a big geographical area, this a fantastic region to pick up.

Being responsible for an area as big as this is as rewarding as it can be challenging. As such we are looking for brilliant communicators, who can influence and motivate a team of high performing Managers to be better than yesterday.

So, if you’re self-motivated and wish to work in a positive environment for a company that genuinely values and respects its staff – then Marston’s is right up your street. Exciting opportunities like this one really don’t crop up too often; so, don’t delay with your application.

Key Attributes & Responsibilities:

• Full P&L responsibility for a set of pubs (some with hotel accommodation), with a focus on driving sales and delivering great customer service and satisfaction every time
• Achieving all KPIs both financial and people focused
• Develop and grow your team through effective and inspiring leadership capability
• Continually ensuring the highest standards are always achieved, operating in a safe and legal environment
• Working closely and collaboratively with a variety of internal and external stakeholders

The Ideal Candidate:

• Due to the nature of this patch, we would need an experienced Area Manager who has managed several different areas throughout their career
• Ability to build relationships from a far, the geography covers a large part of the South East coast, therefore we need someone who can enable their General Managers to continue building and moving their successful businesses forward
• Track record of dealing with Capex investment sites
• Proven success in producing profit in their areas, having enviable P&Ls
• Hospitality background will be crucial for this role whether that by Pub Company or Casual Dining
• Someone who relishes in people development, willing to go the extra mile to give reward & recognition to their teams

What You Get In Return:

• 33 days annual leave (including bank holidays) with the ability to buy and sell holiday
• 20% off in Marston’s pubs and accommodation through our Privilege Card
• Marston’s Rewards Programme (discounts on many high street and online major retailers)
• Share Save Incentive Scheme
• Company Contributory Pension Scheme (up to 7% of salary)
• Employee Assistance Programme
• Various wellbeing support services, such as a completely confidential 24/7 telephone helplines and access to online services
• Provision of up to 6 counselling sessions will be offered, as part of our wellbeing support services
• Apprenticeship Programme – we offer training & development at any stage of your career
• Long service Recognition
• Life Assurance
• Bonus Scheme
• Car Allowance – £7500 per annum
• Private Medical Insurance
• A fun, inclusive working environment

At Marston’s we are committed to creating an inclusive environment for all. We know people are happiest when they can be themselves at work. We accept people for who they are, regardless of age, disability, gender identity and expression, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.